Do you offer returns ?
We offer a made to order service, once your order has been placed we will begin to process your order, once the fabric is cut your item is then deemed as non refundable. we ask you to contact us via phone email or visiting us within 2 hours of placing your order if you would like to cancel your order.
Please ensure you are sure on size and colour before placing your order, please ensure you have selected he right colour before completing your purchase as once the fabric is cut we cannot offer a refund based on the wrong colour being selected.
What if my item doesn't fit?
If you have ordered a size e.g 8 and it is to big we offer a free alteration service we can make items smaller, if you have ordered a size and it is to small we wont be able to make the item bigger.
Please be sure that you have ordered the correct size before purchasing if you are unsure about sizing then don't hesitate to contact us first.
What if I am unhappy with both of the above ?
If you feel that you are unhappy with the fit or the style of your item we will do our best to help, please call or send us an email with your order number as a reference explaining what your concerns are we may be able to send you another style that you feel is more suitable for yourself we will send you the return details which will need to be sent at the buyers expense and we will also ask you to bear with us as with sending out an item in exchange as this will again have to be made to order.
if you have any problems please don't hesitate to contact us
shebysophie @ hotmail.co.uk